Policies

Privacy Policy 

GFO Inc. collects customer information to improve this site and to enhance your experience. This privacy policy is intended to assist you in understanding what information we gather about you when you visit this Web site, how we use that information, and the safeguards we have in place to protect that information.

This privacy policy applies only to the information collected online at www.glutenfreeoats.com www.gfharvest.com and www.canyonoats.com.

As we continue to develop our Web site and take advantage of technologies to improve the services we provide, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy last was updated on August 7, 2013.

If you have any questions about this policy, just give us a call at 1.888.941.9922, send us an email at info@gfharvest.com.

At any time, you may review or update your personally identifiable information that we collect online and maintain by calling us toll free at 1-888-941-9922. To protect the security and integrity of your information, we will also verify your identify before granting access or making corrections. You can at any time opt out of receiving product updates from GFO Inc. or any of its companies or request your individual information we have collected from you by e-mailing us at info@gfharvest.com. One of our representatives will contact you to verify your identity and assist you.

What information do we collect?

When you order from us, we collect your name, address, e-mail address, phone number and credit card number (with expiration date). We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and retain a record of your purchases. If you are a registered user and have signed in when you enter this information, it is automatically saved in your Address Book for your reference.

At Checkout, we collect the above information, as well as a billing and shipping address. If you are a registered user and have signed in before entering that information, it will be automatically saved in your Profile.

When you request to be on our mailing list (for e-mail or regular mail), we collect your name, address, e-mail address and phone number. This information will not be shared any other companies.

When you submit a question to customer service, we need your e-mail address to respond, and you also may provide us with various types of information to allow us to answer your question.

Does GFO Inc. or any of its companies use "Cookies"?

A cookie is a small data file that certain Web sites write to your hard drive when you visit them. The use of cookies is standard on the Internet, and most major Websites use them. A cookie file can contain information, such as a user ID that the Web site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other Web sites. We may use cookies to track user traffic patterns (as described above), and when you click an ad. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You can refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use this Website.

Disclaimers
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and GFO Inc. and its companies / Gluten Free Oats, LLC / GF Harvest, LLC / Canyon Oats reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).

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Our Guarantee

As a family with celiac disease, our guarantee is to provide customers with Certified Gluten Free products.  If you have received an incorrect item or you have had a gluten reaction to our products, we will refund or replace your order.  Refunds and replacements are only issued for the product purchase price; we must be notified within 14 days from the date of receipt.

 

Our Allergen Statement

All GF Harvest, LLC brand items are free from the top 8 allergens which includes: dairy, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat. 

Some Canyon Oats brand cups contain nuts.  The Canyon Oats brand cups that contain nuts are processed in an isolated facility and on a completely different equipment line than GF Harvest products.

We proudly practice minimal processing of our GF oats to preserve the natural flavor.  For this reason, there may be an occasional gluten free seed in this product.  If you have questions, please call us to discuss your order.